Field notes on Salesforce, NetSuite, Boomi, EDI, cloud, AI and software delivery — written by the consultants who run these programmes.
112 articles
During an AI deployment review at a mid-size financial institution, the setup team discovered that the company's core banking platform—a 22-year-old system running on a modified AS/400…
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Three hours before a contractually committed deployment window, the pipeline turns red. Not one failure — forty-seven. The QA lead cannot determine whether they represent genuine…
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A regional hospital network had passed its HIPAA audit three years running. Then the OIG examiner asked a question nobody in the room could answer: "Where, exactly, is your patient data…
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When a custom software project fails, the damage spreads fast — across budgets, timelines, and executive trust. You approved the project in Q4, trusting a custom software development…
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The breach has happened—but the real risk begins now. Most organizations underestimate what comes next. The post-attack phase is where systems either become stronger or remain vulnerable to…
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Most enterprises lose 20–40% of their IT budget not to innovation or growth, but to maintaining legacy systems built on years of shortcuts, skipped upgrades, and undocumented decisions.…
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There is a transformation underway inside enterprise technology that does not announce itself with fanfare. It does not come with a flashy product launch or a headline-grabbing IPO.…
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For years, "cloud first" wasn't really a strategy — it was a habit. Companies moved to Amazon and Microsoft because everyone else was, and because the pitch was genuinely compelling: stop…
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Your ERP tracks finances. Your CRM manages customer interactions. Your supply chain platform monitors inventory. But none of them communicates with each other.
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Microsoft Dataverse development services enable organizations to unify data across applications, automate workflows, and build scalable business solutions using the Microsoft Power…
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Running a global business shouldn't feel like herding cats, but for most companies, that's exactly what it's like. NetSuite OneWorld implementation is basically your ticket to sanity. It's…
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Medical practices are caught in a real bind right now. Your patients have gotten used to depositing checks with their phone and booking dinner reservations in seconds – then they show up to…
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The tech world faces an unprecedented crisis. While businesses race to implement artificial intelligence, there aren't enough qualified developers to go around. IT staff augmentation…
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Think of Boomi integration services as the universal translator for your business systems. They're cloud-based tools that make all your different software applications actually talk to each…
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In the time it takes you to read this sentence, your competitor just processed an order, updated inventory, triggered a restock, and sent a shipping notification. Meanwhile, your systems…
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What if 65% of software bugs that reach production were never tested for? Not because QA teams are careless, but because predicting every edge case is humanly impossible. That’s the…
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Electronic Data Interchange might sound intimidating, but it’s really just computers talking to each other—no humans playing phone tag. That purchase order you’d normally email? With EDI…
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'Why is your system always down for maintenance?' The customer's frustration cut through the phone. It was our third maintenance window that month—each one hitting during their business…
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I've signed off on digital transformation budgets that failed spectacularly. $20M down the drain at a Fortune 500. Another $8M wasted at a mid-market manufacturer. But I've also seen…
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Should you build a Progressive Web App or native app? It's the million-dollar question every business faces. At AD Infosystem, we get this question every single day from confused business…
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Disconnected business applications cost companies thousands in manual work and delays. Enterprise Application Integration (EAI) fixes this. At AD Infosystem, we've implemented Dell Boomi…
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"Will our cloud strategy survive 2026?" That question keeps CTOs awake. New AI workloads, stricter data laws, edge computing—the cloud landscape is shifting fast. Companies picking between…
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You know that dream where everything in your business just... works? Sales data hits your inventory system instantly. Customer orders flow straight to shipping. No more "let me check that…
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Your next technology decision will either optimize operations or transform your market position. The difference? IT strategy vs digital transformation. One reduces costs and improves…
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Choosing between Salesforce and NetSuite is a big deal for growing companies. Both cost serious money, both promise to transform your business, and both have their die-hard fans. But…
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Healthcare today runs on data from patient charts and lab reports to insurance claims and payments. Every appointment, diagnosis, and transaction creates valuable information. But too…
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Choosing the right IT partner gets all the attention. But what happens after you sign the contract often determines whether the partnership succeeds or struggles.
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According to Gartner, 80% of companies overspend on cloud services by 20-40%, with most of this waste occurring after migration is complete. Meanwhile, Flexera's 2024 State of the Cloud…
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Nobody holds a funeral for a failed digital transformation. It just... stops. The Slack channel goes quiet. The weekly standups get cancelled. Someone eventually repurposes the budget line…
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The factory floor isn't what it used to be. Walk into a modern manufacturing facility and you'll see robots working alongside humans, machines that predict their own maintenance needs, and…
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Nobody on the QA team wrote a test case for the scenario that nearly brought down a hospital's patient records system last March. The defect existed in an interaction pattern between three…
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Two companies in the same industry hired web development partners within weeks of each other last spring. Similar budgets. Similar project scope. Similar timelines. Twelve months later, one…
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Have you ever wondered what happens behind the scenes after your doctor submits a claim to your insurance company? In the past, this was a slow, paper-based process. But today, a digital…
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A leading healthcare insurance provider in the U.S., serving more than 100K+ members, was struggling with operational bottlenecks due to a poorly implemented EDI system.
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Remember Blockbuster? They thought Netflix was just a DVD-by-mail company. We all know how that ended. Today's version of that story is playing out with generative AI, and most businesses…
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I still remember sitting across from Janet, a sales director at a manufacturing company, watching her slam her laptop shut in frustration.
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A company handed three vendors the same buggy login module last year. Same application. Same known defects. Same evaluation criteria. The results were staggering — one vendor found 2 bugs…
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Every IT engineer has those war stories — late-night drives to reboot servers, hours spent chasing hardware failures, and clients panicking over lost orders. Remote IT maintenance changed…
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Setting from healthcare payment can feel like wading through the mountain of paperwork. Many times, it leads to mistakes and disappointing delays that reduce providers.
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Last Tuesday morning, I watched a frazzled medical receptionist juggle the phone, her computer, and an increasingly irritated patient. She'd been on hold with Anthem for 22 minutes trying…
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Tackling healthcare claims can sometimes feel like scaling a steep hill, with heaps of paperwork and drawn-out delays bogging you down. That’s where EDI 837 steps in to save the day. This…
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Last week, I visited a claims department at a mid-sized insurer in Chicago. Their processing room looked like something from the 1990s – stacks of paper forms everywhere, staff manually…
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Fast forward to today, and the company runs itself differently at every level. Decisions that used to require three meetings and five spreadsheets now happen automatically. Problems that…
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Same company. Two product releases. Twelve months apart. Completely different outcomes.
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The QuickBooks exodus has numbers behind it. I recently analyzed data from every migration I've handled, and found something telling: 62% of businesses with $10M-$50M revenue are actively…
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Over the last eighteen months, three industries — manufacturing, healthcare, and logistics — have all hit the same wall. For years, many companies got by using outdated software and manual…
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What separates software that works from software that actually survives? Simple — one was tested under real conditions. The other wasn't.
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You've invested six figures in Salesforce, but your legacy systems are holding you hostage. Your team is manually copying data between systems, your reports never match, and everyone's…
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Most companies don't fail at choosing NetSuite — they fail at developing it. They buy the platform expecting transformation, then configure it like a glorified spreadsheet. Meanwhile, their…
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Ever sat in a meeting where someone says, "Can't Salesforce just do that automatically?" followed by awkward silence from the IT team? I've been in that room hundreds of times.
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Around 3 pm last Tuesday, my phone buzzed with a call that ruined my week. Our biggest customer was on the whole line, and I could hear nervousness in his voice. "We need to fully modify…
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A company handed three vendors the same buggy login module last year. Same application. Same known defects. Same evaluation criteria. The results were staggering — one vendor found 2 bugs…
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Same pipeline tool. Same engineering budget. Two completely different outcomes at two companies last year.
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A decade ago, moving to the cloud was a competitive advantage. Today, it’s the baseline. If your business still treats cloud computing services as something to “explore eventually,” you’re…
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A company handed three vendors the same buggy login module last year. Same application. Same known defects. Same evaluation criteria. The results were staggering — one vendor found 2 bugs…
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Back in 2021, I watched three furniture retailers tackle NetSuite. Same industry, similar size, wildly different results. The first went live in four months, under budget, and employees…
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Last week I sat with a CIO who had spreadsheets scattered across his desk. When I asked what he was working on, he laughed bitterly.
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Most companies use barely half of Salesforce's capabilities while struggling with workarounds and frustrated teams. The disconnect happens when businesses try to force their unique…
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Two companies in the same industry hired web development partners within weeks of each other last spring. Similar budgets. Similar project scope. Similar timelines. Twelve months later, one…
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Two million dollars. That is what a retail company — I will call them BigRetail — burned through on devops consulting services before anyone had the guts to admit nothing was working. They…
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Retail chain — fourteen locations across two states. Their point-of-sale network and security camera system shared the same infrastructure because someone saved $8,000 on installation costs…
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Your competitor just closed a deal that should have been yours. The client said your proposal was good, but the other company could deliver faster, provide better visibility, and offer more…
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Retail chain — fourteen locations across two states. Their point-of-sale network and security camera system shared the same infrastructure because someone saved $8,000 on installation costs…
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Last week I sat with a CIO who had spreadsheets scattered across his desk. When I asked what he was working on, he laughed bitterly.
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The merger documents were signed. Half a billion in combined revenue, perfect market positioning, competitors already nervous. We were popping champagne in the boardroom when the CTO walked…
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You invested in Salesforce to streamline operations. Instead, your team created workarounds. Sales tracks deals in spreadsheets. Service manages tickets via email. Finance pulls reports…
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Tech hiring is broken. I watched a client spend four months trying to fill a senior developer role while their project deadlines whooshed past. Another had three candidates accept offers…
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People throw around "moving to the cloud" like it just means storing files somewhere else instead of on your own servers. That's like saying a Tesla is just a car that plugs into the wall.
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Sales lives in Salesforce. Accounting lives in QuickBooks. And in between? A mess of emails, spreadsheets, and frustration that costs you money every day. I've watched dozens of companies…
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In the digital-first world of today, companies have to find smarter ways to share information. This inherent slowness and error-proneness of traditional, paper-based methods is driving…
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Your competitor just closed a deal that should have been yours. The client said your proposal was good, but the other company could deliver faster, provide better visibility, and offer more…
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After years of cleaning up testing failures, certain questions come up every time. Not because teams are careless — most aren't. But because software testing is one of those disciplines…
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Nearly three-quarters of fast-growing businesses struggle as their technology fails to keep up with their ambitions. In contrast, companies embracing custom software see a crucial…
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Fast forward to today, and the company runs itself differently at every level. Decisions that used to require three meetings and five spreadsheets now happen automatically. Problems that…
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Nobody tells you when you buy Salesforce that you'll spend half your time fighting with it. But here we are.
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The debate isn't really about which is better. It's about which one your team is using in the wrong place — and how much that's costing you.
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Three years ago, I watched a friend's distribution company nearly collapse during an ERP switch. They'd budgeted six months and $200,000. Eighteen months and $800,000 later, they were still…
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"Your integration is down. We're hemorrhaging money."
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What separates software that works from software that actually survives? Simple — one was tested under real conditions. The other wasn't.
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You invested in Salesforce to streamline operations. Instead, your team created workarounds. Sales tracks deals in spreadsheets. Service manages tickets via email. Finance pulls reports…
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After years of cleaning up testing failures, certain questions come up every time. Not because teams are careless — most aren't. But because software testing is one of those disciplines…
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Nearly three-quarters of fast-growing businesses struggle as their technology fails to keep up with their ambitions. In contrast, companies embracing custom software see a crucial…
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"This is what we paid a quarter million dollars for?"
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Three months ago, I sat across from a CFO who'd just discovered their "cost-saving" cloud migration had tripled their IT spending. Their cloud computing services were supposed to…
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Last week I sat with a CIO who had spreadsheets scattered across his desk. When I asked what he was working on, he laughed bitterly.
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Ever sat in a meeting where someone says, "Can't Salesforce just do that automatically?" followed by awkward silence from the IT team? I've been in that room hundreds of times.
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A mid-size B2B company came to us last year with a CRM problem that sounded familiar. Salesforce was packed with 340,000 contacts. Marketing has launched over 200 campaigns. Support tickets…
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A mid-size B2B company came to us last year with a CRM problem that sounded familiar. Salesforce was packed with 340,000 contacts. Marketing has launched over 200 campaigns. Support tickets…
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A mid-size B2B company came to us last year with a CRM problem that sounded familiar. Salesforce was packed with 340,000 contacts. Marketing has launched over 200 campaigns. Support tickets…
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Most distribution operations run on hope and Excel. Orders arrive via email, fax, phone, carrier pigeon - whatever the customer prefers. Someone manually enters that data. Then re-enters…
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"We have no idea what sales is promising customers." That's what a production manager at a $70M manufacturer told me last week. Meanwhile, their VP of Sales complained, "Manufacturing never…
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A mid-size B2B company came to us last year with a CRM problem that sounded familiar. Salesforce was packed with 340,000 contacts. Marketing has launched over 200 campaigns. Support tickets…
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Back in 2021, I watched three furniture retailers tackle NetSuite. Same industry, similar size, wildly different results. The first went live in four months, under budget, and employees…
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Remember the last time you watched an employee copy data from one system, paste it into Excel, reformat it, then manually enter it into another system?
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Three months ago, I sat across from a CFO who'd just discovered their "cost-saving" cloud migration had tripled their IT spending. Their cloud computing services were supposed to…
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Tech hiring is broken. I watched a client spend four months trying to fill a senior developer role while their project deadlines whooshed past. Another had three candidates accept offers…
Read the article
Retail chain — fourteen locations across two states. Their point-of-sale network and security camera system shared the same infrastructure because someone saved $8,000 on installation costs…
Read the article
Two million dollars. That is what a retail company — I will call them BigRetail — burned through on devops consulting services before anyone had the guts to admit nothing was working. They…
Read the article
Nobody on the QA team wrote a test case for the scenario that nearly brought down a hospital's patient records system last March. The defect existed in an interaction pattern between three…
Read the article
First, we put computers on desks and called it revolutionary. Then laptops in bags gave us portability. Now? The most powerful business tools fit in pockets—yet most companies still operate…
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In the fast-paced and dynamic world of business, organizations are constantly seeking innovative solutions to enhance their operations, streamline processes, and drive growth. Microsoft…
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In today's rapidly evolving digital landscape, businesses increasingly rely on cloud services to meet their infrastructure and computing needs. Among the top cloud service providers…
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You invested in Salesforce to streamline operations. Instead, your team created workarounds. Sales tracks deals in spreadsheets. Service manages tickets via email. Finance pulls reports…
Read the article
Over the last eighteen months, three industries — manufacturing, healthcare, and logistics — have all hit the same wall. For years, many companies got by using outdated software and manual…
Read the article
The debate isn't really about which is better. It's about which one your team is using in the wrong place — and how much that's costing you.
Read the article
The technology leadership meeting started with uncomfortable silence. Our client, a fast-growing fintech company, had just lost their third senior developer in two months. Not to…
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Last Month , a CEO called me in tears. Not literally, but close. His company spent 18 months migrating to a cloud provider that looked perfect on paper. Now they're hemorrhaging $50,000…
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Many organizations are hampered by packaged solutions, while those embracing bespoke application development have radically improved operations and workforce output.
Read the article
Fast forward to today, and the company runs itself differently at every level. Decisions that used to require three meetings and five spreadsheets now happen automatically. Problems that…
Read the article
Many organizations are hampered by packaged solutions, while those embracing bespoke application development have radically improved operations and workforce output.
Read the article
The merger documents were signed. Half a billion in combined revenue, perfect market positioning, competitors already nervous. We were popping champagne in the boardroom when the CTO walked…
Read the article
Your biggest competitor isn't who you think it is. It's the 23-year-old with a laptop who just figured out how to do what you do—but 10x faster and cheaper.
Read the articleTell us where your systems are getting in the way. We will come back with the shape of the work, the people who would do it and a realistic sequence.
