Support that keeps the org improving, not just running
Dedicated Salesforce developers and administrators supporting your org day or night — fixing what breaks, building what comes next and preparing for every release.
An org nobody improves after go-live starts to decay: workarounds pile up, reports drift and releases break things. Support is how the investment keeps paying back.
Run, fix and improve
The four kinds of work a support plan covers, in whatever mix your org needs.
Break-fix & incident support
Issues logged, prioritized by business impact and resolved against agreed response times — from a broken flow to a failed integration.
Admin & enhancements
Users, permissions, reports and dashboards, and the steady stream of small changes that keep the org fitting the business.
Release readiness & monitoring
Each of Salesforce's three annual releases reviewed and tested in a sandbox before it reaches production, plus monitoring of limits, integrations and scheduled jobs.
Ad-hoc, managed or 24/7 plans
A bank of hours for occasional help, a managed monthly service with a named team, or round-the-clock cover for orgs that cannot wait until morning.
From onboarding to steady state
Onboard the org
Access, documentation and a health check, so we know the org before the first ticket arrives.
Agree priorities and service levels
Severity levels, response times and how requests reach us — email, a portal or your own ticketing tool.
Work the queue
Fixes and enhancements delivered through sandboxes and a controlled release process.
Report
Regular reports on tickets, time used, org health and upcoming releases.
Review and improve
Periodic reviews that turn recurring issues into lasting fixes.
What a support plan covers
The whole org, not only the parts we built.
- Every Salesforce cloud in the org
- Integrations and middleware
- Custom Apex and Lightning components
- User and permission administration
- Reports, dashboards and data quality
- Release testing and regression checks
Before you start
Can you support an org someone else built?
Yes. Onboarding starts with a health check, so we understand its configuration, code and integrations before we take responsibility for it.
What does 24/7 cover mean?
Critical incidents are picked up at any hour, every day, by engineers who know your org. Lower-priority requests are handled within agreed business hours.
Which plan do we need?
It depends on how much change the org sees and how costly downtime is. Plans are sized to the org, and revisited as it and your roadmap change.
Keep reading
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Fixed-scope, fixed-price packages that get a Salesforce product live in weeks — built on best practice and ready to extend.
Read moreExtendSalesforce Staff Augmentation
Certified Salesforce professionals who join your team — pre-vetted, interviewed by you, bound by NDA and able to scale up or down with the roadmap.
Read moreAdviseSalesforce Consulting
Our experts understand your needs, analyze your business model and provide advice and action plans — deciding what to build, and in what order, before anyone builds it.
Read moreGrow faster than you ever imagined
Tell us which platform you are standing up, migrating off or trying to make behave. We will come back with the engineers, the model and a realistic sequence.